At a glance
| Return window | 14 days after you receive your part |
|---|---|
| Restocking fee | 25% of the item price, plus return shipping charges |
| How to start | Email info@hollisbay.com to request an RMA number |
| Damaged or wrong part | Contact us the same day you receive it |
Return eligibility
You can return a part within 14 days of receiving it.
Unused parts, components, and tools must be returned in their original packaging and show no signs of damage or tampering after inspection. Items that show any wear or tear are non-refundable and cannot be returned.
How to start a return
- Request a return. Email us at info@hollisbay.com with your order number to start a return.
- Get your RMA number. Once your return is accepted, you'll receive an RMA (Return Merchandise Authorization) number and instructions on where to send the package.
- Ship it back. Pack the part in its original packaging and send it to the address in your instructions.
Items sent back without an approved return request and RMA number will not be accepted.
Refunds
Refunds are issued minus a 25% restocking fee and any return shipping charges.
We'll notify you once we receive your package and it passes inspection. After that, it can take some time for the refund to show on your card statement. If your return takes more than 10 business days, please reach out to us.
Damaged, defective, or wrong parts
Please check your parts as soon as they arrive. If a part shows signs of damage, is defective, or is not the right part for your equipment, contact us on the same day you receive it.
Email photos to info@hollisbay.com so we can review the case and take the next steps.
Ordered the wrong part?
A replacement is available if you ordered the wrong part. To keep your machine moving, you can place a separate order for the correct part while your return is being processed.
Non-returnable items
The following items cannot be returned:
- Special orders and custom quotes
- Heavy items that require freight shipping
- Paints, fluids, and fragile parts
- Chains and parts that are cut to fit your machine
- Any item that shows signs of wear or tear
Questions about a return? Email us at info@hollisbay.com.